Read Dealing with Difficult People By Harvard Business Review Full Books Online in HD Quality

Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts

Daniel GolemanTony SchwartzNick MorganDaniel Gilbert

This collection of articles includes "To Resolve a Conflict, First Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

HOW TO BE HUMAN AT WORK.

The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Subscribe to Read | $0.00

Subscribe to Read | $0.00

Dealing with Difficult People

Dealing with Difficult People

More Books

Emotional Intelligence: Resilience

Daniel Goleman

Emotional Intelligence: Empathy

Daniel Goleman

Influence and Persuasion (HBR Emotional Intelligence Series)

HarvardBusinessReview

Focus: The Hidden Driver of Excellence

Daniel Goleman

HBR Guide to Persuasive Presentations

Nancy Duarte

The Motive: Why So Many Leaders Abdicate Their Most Important Responsibilities

Patrick Lencioni

You Become What You Think About: How Your Mind Creates The World You Live In

Vic Johnson

How to Say No: An Ancient Guide to the Art of Cynicism (Ancient Wisdom for Modern Readers)

Diogenes of Sinope

How to Train Your Mind: Exploring the Productivity Benefits of Meditation

Chris Bailey

The Ratcatcher

Anthony Khaseria

Ratan Tata A Complete Biography

A.K. Gandhi

The Emotionally Intelligent Leader

Daniel Goleman